Return Policy

Order cancellation

The cancellation is possible by sending an e-mail to the email address [email protected] or by phone at +306977570665 daily 09: 00-17: 00, within the same day that the request for the order was made, without any charge. In case the process of making a personalized product has started, then you are charged 50% of the value of the order.

Refusal to Receive an Order

In case you place an order, it is sent to you and you refuse to receive it at the time of delivery, you will be charged in full for the total shipping costs (shipping costs and return costs) plus 80% of the total value of the products of your order. The deposit of your money will be made within 14 working days from the moment the order is returned to our company.

Returns

All products of our company are produced or modified upon your request (your placed order) and for this reason, it is not possible to accept their return.

Return of defective products

In case of a product being defective, you must within 2 days after collection send us an email at [email protected] or call us +306977570665 daily 09:00 am -5:00 pm. The cost of return and re-shipment is borne entirely by Pet Eleganti.